Spa Policies

general policies

Late cancelation / no show policy

Your spa treatments are reserved specifically for you. Should you need to cancel and reschedule, please notify us at least 24 hours in advance.

Cancelling an appointment within 24 hours of a scheduled appointment will result in a 50% charge of the cost of the scheduled service.

Resevations

We recommend booking your spa appointments in advance to ensure desired times, services and providers are available.

All appointments must be guaranteed with a valid credit card. Spa appointments are reserved specifically for you, so we ask that you give us 24 hours advance notice should you need to change or cancel your appointment. Please refer to our late cancelation policy, when giving less than 24hrs.

Please fill out intake form at least 24hrs prior to appointment.

Punculaity

Kindly, arrive for your service 15 minutes early so you can enjoy an unhurried transition into the spa.

If you are late, your treatment time may be shortened to ensure our next client can start on-time.

After a treatment, it’s customary to vacate the room within five or ten minutes, though you are welcome to spend additional time unwinding in the spa’s relaxation area.

Gift Certificate and Coupon Policy

We offer gift certificates of any denomination that can be used for any of our spa services or products. Please note, there are no returns or refunds on gift certificates or cards.

Gift Certificates must be kept by the purchaser and presented at the time of redemption.

Purchase gifts online at https://www.vagaro.com/melaniesdayspa1/gift-certificates or in person at the spa.

Coupons cannot be combined with any other offer and are not valid after expiration date.

Communicating with your Therapist

Your therapist will do their absolute best to accommodate your requests such as: amount of light, volume level (or absence) of music, table temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

If you want the therapist to give you more pressure, or be lighter with the touch, let him or her know.

Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have.

If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, speak to the concierge or manager if available, or send email to melaniesdspa@gmail.com

Requesting your therapist preference

If you prefer either a male or female therapist, don’t hesitate to let your choice be known at the time of booking.

Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person. We are here to accommodate! 😊

Cell Phone

To maintain a calm, stress-free environment, we ask that cell phones and electronic devices are turned to silent during your visit.

We hope you can use this time to fully benefit from the rejuvenating effects of your spa day

Whispering

As part of our commitment to the evolution of your wellbeing. We ask you our valued Guest to respect our whisper policy while visiting the spa.

Please respect this space by whispering when needed. We encourage you to use this contemplative opportunity to explore the benefits you experience when you journey inwards.

Our staff has been trained in their roles to remind all guests of this policy when necessary.

Please don’t be offended if you are approached and respectfully asked to abide by our whisper policy. 🙏